EKEDC Apologizes for Token Vending Disruptions During Major System Upgrade

The Eko Electricity Distribution Company (EKEDC) has issued an apology to its customers following disruptions in its token vending services. The interruptions are due to an ongoing critical system upgrade aimed at enhancing service delivery and customer experience.

In a statement, EKEDC acknowledged the inconvenience caused by the service disruptions, expressing regret over the situation. “We sincerely apologize to all our valued customers who have been affected,” the company stated, noting that the upgrades are part of a transition to a new, advanced enterprise system.

The new system is designed to provide customers with improved tools for managing their electricity consumption. “This advanced system will provide greater convenience, transparency, and control over electricity usage,” EKEDC said. The company assured customers that the upgrades would eventually lead to a better experience, allowing them to monitor and control their electricity use both at home and remotely via their phones.

The upgrade, however, has led to unexpected technical difficulties, causing outages that have affected many customers. EKEDC’s team, including management and technical experts, is reportedly “working tirelessly to resolve these issues and restore full functionality to our vending platform as quickly as possible.”

The company has committed to keeping its customers informed throughout the process, with regular updates available on its website, social media channels, and through customer service centers. EKEDC emphasized its commitment to providing reliable electricity services and thanked customers for their patience. “We are deeply grateful for your patience and understanding during this transitional period,” the company said, expressing confidence that the new system will “significantly enhance your overall experience with EKEDC and provide you with even greater value and convenience.”

Customers with questions or concerns are encouraged to contact EKEDC’s 24/7 helpline or visit their website for more information.